Your purchase is eligible for return or replacement only if it meets the following conditions:
• If an incorrect product was delivered to you.
• If the product you receive has a genuine quality or manufacturing defect or damage.
• If the product is unused.
Every return or exchange request is treated as an individual case. We are unable to offer exchanges or refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our shipping agency or the recipient refuses the package.
If your purchase meets our return criteria as stated above, please email us at email@example.com within 48 hours of delivery with the following information:
- Order number
- Order date
- Delivery address
- Delivery Date
- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at firstname.lastname@example.org
Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.
If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address and received by us.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before accepting the proof of Delivery.